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Privacy Policy

Effective Date: 11/09/2024

Lhonak Travels is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you interact with us through our website, booking services, or other means of communication.

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identification Information: Name, email address, phone number, date of birth, passport details, and other identification documents.

  • Travel Preferences and Plans: Destination, travel dates, accommodation preferences, special requests, and travel companions.

  • Payment Information: Credit/debit card details or other payment information when booking travel services.

  • Communication Data: Any correspondence you send to us via email, social media, or other channels.

  • Technical Data: Information related to your use of our website, such as IP addresses, browser type, device information, and cookies.

2. How We Use Your Information

We use the personal information we collect to:

  • Process your bookings, reservations, and travel arrangements.

  • Communicate with you regarding your travel plans, including providing booking confirmations, travel itineraries, and updates.

  • Facilitate payments and refunds.

  • Provide customer support and respond to your inquiries.

  • Customize our services based on your travel preferences and past interactions.

  • Improve our website, services, and marketing efforts.

  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We may share your personal information with third parties in the following situations:

  • Service Providers: We work with hotels, airlines, transport companies, and other service providers to fulfill your travel arrangements. Only the information necessary for these services will be shared.

  • Payment Processors: When processing payments, your payment information will be shared with secure third-party payment processors.

  • Legal Requirements: We may disclose your personal information if required by law, government authorities, or in legal proceedings.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

4. Security of Your Information

We implement appropriate security measures, both technical and organizational, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to your personal data.

5. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete data.

  • Deletion: You can request the deletion of your personal information when it is no longer necessary for the purpose it was collected.

  • Objection: You may object to the processing of your data in certain circumstances, such as for direct marketing.

  • Data Portability: You can request to transfer your data to another service provider.

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage your cookie preferences through your browser settings.

8. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before sharing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes via email or other prominent communication channels.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

 

 

Notice / Caution

Use of satellite phone is banned in India, hence use of satellite phone without permission of the concerned authority is subjected to legal proceedings.

 

Nationals of NIGERIA, CHINA, HONGKONG, TAIWAN, AFGANISTAN, PAKISTAN & MAYANMAR (PRC- Prior Reference Category) nationals are not allowed to enter Sikkim, without the prior approval of Ministry of Home Government of India, as per government notification

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